Privacy Policy

Last updated: July 2026

At Room Riot, we respect your privacy—even if the rest of the place can get a little chaotic. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have regarding your data.

By using our website or submitting a room enquiry or booking request, you acknowledge the practices described in this Privacy Policy.

Who We Are

Room Riot provides accommodation information and room-rental services for shared coliving accommodation in Lisbon, Portugal.

For questions about this Privacy Policy or the way we handle your personal information, please contact:

Email: info@roomriot.co

Information We Collect

When you contact us through our website, booking form, email or another communication channel, we may collect:

Your full name
Email address
Phone number
Nationality
Age or date of birth
Preferred move-in date
Planned length of stay
University or workplace, where applicable
Information about yourself that you choose to provide
Messages, identification documents or other documents you send to us
Information required to prepare and manage your booking or rental agreement

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Website activity and usage data
Cookie and analytics information

How We Use Your Information

We may use your personal information to:

Respond to room enquiries
Process and assess booking requests
Communicate with you about rooms and availability
Prepare and manage rental agreements
Process payments and maintain booking records
Manage waiting lists
Provide support before, during and after your stay
Protect the safety and wellbeing of residents
Improve our website, accommodation and services
Prevent fraud, misuse or security issues
Comply with legal and regulatory obligations
Resolve complaints or disputes

We only process personal information when we have a valid reason to do so, such as responding to your request, preparing or fulfilling a rental agreement, complying with the law, pursuing a legitimate business interest or acting with your consent where required.

Sharing Your Information

We do not sell, rent or trade your personal information.

Where reasonably necessary, your information may be shared with:

Room Riot management and authorised team members
Property owners or property-management staff
Payment, booking and electronic-signature providers
Website-hosting, analytics and communication providers
Professional advisers, including accountants and lawyers
Legal, regulatory or governmental authorities when required by law
Other service providers involved in managing your booking or stay

We expect all third parties handling personal information on our behalf to protect it and process it in accordance with applicable data-protection laws.

International Data Transfers

Some of the service providers we use may process information outside Portugal or the European Economic Area. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable data-protection law.

Data Retention

We keep personal information only for as long as reasonably necessary to:

Respond to enquiries
Process and manage bookings
Provide accommodation services
Fulfil legal, accounting and regulatory obligations
Resolve complaints or disputes
Maintain necessary business records

When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.

Our website may use cookies and similar technologies to:

Keep the website working correctly
Remember your preferences
Understand how visitors use the website
Improve the visitor experience
Monitor website performance
Support analytics or marketing activities, where permitted

Where required, we will ask for your consent before placing non-essential cookies. You can also manage or disable cookies through your browser settings, although some website features may not function correctly as a result.

Your Rights

If you are located in the European Economic Area, you may have rights under the General Data Protection Regulation, including the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request the deletion of your information
Restrict how your information is processed
Object to certain types of processing
Withdraw your consent where processing relies on consent
Request a portable copy of certain personal information
Submit a complaint to the relevant data-protection authority

These rights may be subject to certain legal conditions or exceptions.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before completing your request.

Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no website, email service or online storage system can guarantee complete security.

Age Requirement

Room Riot accommodation is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that information has been collected from a minor, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to external websites or services. Room Riot is not responsible for the privacy practices, security or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website or legal obligations.

Any updated version will be published on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy, your personal information or the way your data is handled, please contact:

Room Riot
Lisbon, Portugal
Email: info@roomriot.co

Room Riot is committed to creating a safe, welcoming and respectful shared home while protecting the privacy of applicants, residents and website visitors.